Thank you for your recent visit to Club Pet. We hope that you and your pet had a great experience. Please take a moment and complete the survey below to tell us of your overall impressions of that visit. Your input will be of great use to us in our ongoing efforts to improve our service to you and your future visits to Club Pet.

Date:
1. What type of pet did you bring to us: (Please check all that apply)	Dog Cat Other
2. What services did you use for your pets? (Please check all that apply)	Boarding Grooming Training Product Purchase Day Care
3. Was this the first time you visited Club Pet?	Yes No
4. Overall, how satisfied were you with the service you received?	Least Satisfied       Most Satisfied 1 2 3 4 5
5. For each item listed below, please indicate how satisfied you were with Club Pet.
Least Satisfied       Most Satisfied How well your pet was treated 1 2 3 4 5 Cleanliness of the facility 1 2 3 4 5 Friendliness and courtesy of the staff 1 2 3 4 5 Value for the money 1 2 3 4 5 Billing/payment procedure 1 2 3 4 5 Providing prompt service 1 2 3 4 5
6. Did you encounter any problems dealing with Club Pet?	Yes No (If no, skip to question 12)
7. What was the nature of the problem? (Please check all that apply)	Reservation process Desired service unavailable Customer service Treatment of my pet Price Billing procedures Other
8. Did you tell a manager or staff associate about the problem?	Yes No
9. If yes, did they attempt to solve the problem?	Yes No
10. How satisfied were you with the way in which the problem was handled?	Least Satisfied       Most Satisfied 1 2 3 4 5
11. Did you wish to be contacted in the future about this problem?	Yes No
12. Would you use Club Pet again or recommend it to someone else?	Yes No
13. Have you used the services of other pet care providers within the past year?	Yes No
14. Which of the following services have you purchased from other pet care providers? (Please check all that apply)	Boarding Grooming Training Product Purchase Day Care Day Camp Veterinary Pet Sitter
15. Which services or features do you value most when selecting and using a pet care facility?
Least Satisfied       Most Satisfied How well your pet was treated 1 2 3 4 5 Cleanliness of the facility 1 2 3 4 5 Friendliness and courtesy of the staff 1 2 3 4 5 Price for services 1 2 3 4 5 Staff Experience and knowledge 1 2 3 4 5 Pet Safety and Security 1 2 3 4 5 Convenient to home 1 2 3 4 5 Value for the money 1 2 3 4 5 Boarding and grooming services available at one facility 1 2 3 4 5 Prompt Service 1 2 3 4 5 Open Early 1 2 3 4 5 Open Late 1 2 3 4 5 Open Weekends 1 2 3 4 5 Easy Billing/Payment Procedure 1 2 3 4 5 Guaranteed Reservation 1 2 3 4 5 Veterinarian On Staff or On Call 1 2 3 4 5 Modern Facility 1 2 3 4 5
16. How would you compare the care provided to your pet(s) at Club Pet to other pet care providers you have used?	Much better Somewhat better About the same Somewhat worse Much worse
17. How did you first hear about Club Pet?	Vet Friend or Acquaintance Advertisement Website Yellow Pages Mailing Breeder/Pet shop Obedience trainer Animal rescue/humane society
18. Just for classification purposes, how old is the pet you brought to Club Pet? If you brought more than one pet, identify the oldest pet only.	Less than 1 year old 1 to 3 years old 4 to 6 years old 7 to 9 years old 10 years and older
19. How many different kinds of pets do you have at home?	1 2 3 4 5 or more
20. How would you compare the care provided to your pet(s) at Club Pet to other pet care providers you have used?	Much better Somewhat better About the same Somewhat worse Much worse
Comments or Questions:
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